🍕 White Hart Pizza

• Orders can be placed via our official mobile app, RCS-enabled messaging, or directly on our website.
• All orders are confirmed with an automated notification (RCS/SMS/in-app) showing your items, price, and estimated ready/delivery time.
• Payment is required at checkout unless Cash on Delivery (COD) is explicitly displayed for your area and order type.
• Edits to an order after confirmation are not guaranteed. You may cancel within 2 minutes of placing an order (see Refund & Cancellation).
• Menu availability, pricing, and offers may vary by time, location, and channel (app, RCS, website).
• Alcohol (if offered) is sold only to customers of legal drinking age with valid ID upon delivery/pickup.

• Delivery Area: We deliver within a [X-mile radius] of our location, subject to driver availability and safety conditions.
• Timeframes: Typical delivery window is 30–45 minutes. During peak hours or severe weather, times may be longer.
• Pickup: Choose a pickup slot at checkout. We’ll hold your order for 20 minutes after the slot start time.
• RCS Live Updates: Opt in to receive real-time prep, out-for-delivery, and arrival notifications. Standard messaging/data rates may apply.
• Contactless Drop-off: Available on request. Please include drop-off instructions at checkout or reply in RCS.
• Unreachable Addresses: If we cannot access your address, we may contact you (RCS/phone). If unsuccessful, your order may be cancelled and refunded (less delivery fee if costs were incurred).

• Cooling-off window: Cancel within 2 minutes of order placement for a full refund.
• After 2 minutes: We begin preparing your order. Refunds may be partial or not possible once cooking/delivery has started.
• Incorrect/Missing Items: Contact us within 2 hours of delivery/pickup. We’ll arrange a replacement, refund, or store credit.
• Quality Issues: If your order doesn’t meet our standards (e.g., temperature, appearance), we’ll replace or credit appropriately.
• Refund Timing: Approved refunds are issued to the original payment method within 5–7 business days (bank processing may vary).

• By opting into RCS, you agree to receive service messages (order confirmation, status, delivery, receipts), feedback requests, and—if you consent—promotional messages.
• You can opt out of promotional messages anytime by replying STOP. Service messages for active orders may still be sent.
• RCS content may include rich cards, images, quick replies, and payment buttons for a smoother checkout experience.
• Message frequency varies based on your activity (e.g., one-time codes, order steps, limited offers).
• Carrier/OS limitations may cause RCS to fall back to SMS/MMS in some cases.

• Data We Process: name, contact details, delivery address, order history, payment tokens (via gateway), device/app data, and RCS preferences.
• Purpose: to process orders, deliver food, provide support, personalize offers (if consented), and maintain security/fraud prevention.
• Sharing: limited to essential providers (payment gateways, delivery partners, messaging providers) under data processing agreements.
• Security: data in transit is encrypted; sensitive payment data is handled by PCI-compliant processors—we do not store full card details.
• Your Rights: access, correction, deletion, portability, and consent withdrawal. Contact: [support@whitehartpizza.com].
• Retention: we keep records only as long as necessary for legal, tax, and operational purposes.
• Jurisdiction: We comply with applicable data protection laws (e.g., GDPR/UK GDPR where relevant). Some rights may vary by region.

• Accepted Methods: major credit/debit cards, mobile wallets, in-chat RCS payments (where supported), and COD (if displayed).
• Authorization: charges are captured at order confirmation. Pre-auths may appear on your statement temporarily.
• Failed Transactions: if payment fails but is debited, your bank should auto-reverse within 5–7 business days.
• Taxes & Fees: displayed at checkout and may vary by address and delivery selection.

• Channels: in-app chat, RCS reply, email ([support@whitehartpizza.com]), phone: [+44-xxxx-xxx-xxx].
• Response Times: we aim to acknowledge within 24 hours and resolve within 72 hours.
• Food Safety: urgent safety concerns are prioritized immediately. Please contact us as soon as possible.
• Accessibility: we provide reasonable accommodations; let us know your needs via any support channel.

• Allergens & Dietary: We cook in a shared kitchen; cross-contact may occur. Please review allergen info and inform us before ordering.
• Promotions & Loyalty: Offers are subject to terms, limited time, and may be channel-specific (app/RCS/website). Not combinable unless stated.
• User Accounts: Keep your login/one-time codes confidential. You’re responsible for activity on your account.
• Changes: Policies may be updated periodically. Material changes will be communicated via app, RCS, or website notice.
• Contact: White Hart Pizza, [hello@whitehartpizza.com], [+44-xxxx-xxx-xxx].